Terms and Conditions of UTB | Unique Team Building

Unique Team Building (UTB) reserves the right to cancel or change programs. A liability waiver must be signed upon commencement.

The following general terms and conditions apply. However, specific terms and conditions for certain programs take precedence over our General Terms and Conditions.

GENERAL TERMS AND CONDITIONS

Conditions of Participation

Unique Team Building (UTB) reserves the right to alter the route, itinerary or activities of any of its programs and arrange alternative transport carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a program resulting from any cause including severe weather conditions or other external factors. UTB cannot guarantee pick-up or drop-off times and is not liable for participants failure to connect with other services. UTB accepts no responsibility for loss of or damage to personal belongings or baggage.

Liability

Whilst UTB makes every effort to safeguard its clients, UTB cannot be held responsible for personal injury or loss due to events which are beyond its control. Passengers should note that adventure and outdoor activities (travel/eco-tourism, team building) involve a higher than normal risk and a signed release will be required from all participants before program commencement. Furthermore, programs may include the services of transport providers and other suppliers/operators, and UTB cannot be held responsible or liable for these.

Fitness Requirements

Our Unique Team Building Programs and Corporate Events may sometimes be challenging and physically demanding for some people. It is, therefore, important that all participants have a reasonable level of fitness in order to successfully participate in our outdoor team building programs. Please take note of the level of physical strength required for the various programs and discuss it with your team members. Programs are modified to suit the ability of each group, if you are aged 15-65 and you are not unfit or don’t have any serious health problems, there should be no difficulties. However, if you have any doubts, please call UTB on 02 8073 4416 prior to your team building program and we will do everything in our power to accommodate you.

Children

Children aged 0-5 are generally not permitted to participate in UTB programs. Children aged 6-15 (inclusive) must be accompanied by an adult and must be capable of completing the program with minimal assistance from UTB staff. This is up to the discretion of UTB staff. Please check individual program terms and conditions for program specific information or contact us.

Weather Conditions and External Circumstances

UTB does not take any responsibility for the weather, or outcomes that result from it. Day programs will usually always operate in all conditions. Your guide will do their best to ensure you have a great time and get the most out of it, but it’s also recommended that you prepare accordingly and bring a sense of adventure. Cancellation/transfer fees and conditions apply if you choose to change your plan based on the weather. Deposits will not be refunded due to weather.

However, UTB also reserves the right to cancel or amend programs due to adverse weather conditions. In the case of bad weather, we’ll advise you of our contingency plans. Based on this, at your discretion, the date can be rescheduled or the deposit can be used as credit towards another experience.

UTB shall not be responsible or liable for events that are outside of our control, thus not liable for any external events influencing the successful performance of a program (including but not limited to any act of terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen).

Media: Usage of Photos/Video for Marketing Purposes

Unless otherwise advised, it is a condition of particpation that consent is given for UTB to use any media (photography/videography/audio) created during the program. This includes full UTB copyright, and the consent that they be used for all purposes (including marketing and external representation). For this permission not to be granted, UTB requires this to be expressed writing prior to program (there is an option on the Waiver form that each particpant must fill out). If you are granted Shared Copyright of UTB created media, credit must remain with www.uniqueteambuilding.com.au.

Availability

All programs and prices based on the availability of UTB, its various resources, and the availability of Venues/Suppliers.

Quotes

Unless otherwise stated, quotes are valid for 7 days. On the basis of dates and availability, the cost of a program could be subject to change.

Deposit

A 50% deposit is required at time of booking due to the preparation required; this deposit is non-refundable.

Final Payment

Final payment is required at least 7 days prior to program commencement.

Payments

Due within 14 days of invoice. A monthly interest of 5% may be charged on outstanding invoices. Credit check and credit application form may be required.

Transferring, Exchanging, Selling

You are able to transfer, sell, or exchange your booking for a different UTB program (minus any costs incurred to UTB due to required resource allocation and/or supplier costs). At least 21 days notice must be given when changing the date of a booking.

Cancellation Policy

If you chose to cancel your experience within 21 days of the program, UTB does not offer refunds. The 50% deposit is non-refundable however we will work with you to reschedule or rebook, or you may use the deposit as credit towards another experience (minus any costs incurred).

Confirmation

Confirmation and final numbers must be completed 7 days prior to travel. Please call 02 8073 4416 for final confirmation 24-48 hrs before the program.

© 2015 Unique Team Building reserves the right to change or discontinue any feature of its sites and policy at any time. Changes in Terms and Conditions that will have an effect on pending bookings will be advised via email.

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